I sell digital services: website design and development, WooCommerce stores, custom web apps, SEO, maintenance plans and ad campaign management. There are no physical products to return, so this policy covers when a payment can be refunded and how to request it.
Where a signed proposal or contract for your project says something different, the proposal applies.
Deposits and milestones
Projects are quoted at a fixed price and billed in milestones agreed in the written scope. A typical project is split like this:
- A deposit to reserve the start date and begin discovery
- A milestone payment when designs or the staging build are approved
- The final payment before the site goes live and files are handed over
Each milestone covers the work delivered up to that point. Once a milestone is approved, that payment is final.
Cancelling before work starts
If you cancel within 7 days of paying the deposit and no work has started, you get a full refund of the deposit.
After 7 days, or once discovery, planning or design work has begun, the deposit is non-refundable because that time has been reserved for your project and turned other work away.
Cancelling during a project
You can stop a project at any stage by email. When that happens:
- You pay for the work completed up to the date of cancellation, based on the milestone plan
- Any amount paid for work that has not started is refunded
- You receive all completed files, designs and code covered by your payments
If I have to cancel a project for reasons on my side, you receive a full refund of any payment for work not yet delivered, along with everything completed so far.
Revisions come first
If something isn’t right, the fix is a revision, not a refund. Every project includes rounds of revisions defined in the scope, and bugs reported within 30 days of launch are fixed free of charge.
Refunds are not offered for work that matches the approved scope and designs, or for changes in direction after approval. New requests outside the scope are quoted separately before any work starts.
Maintenance and support plans
- Plans are billed monthly in advance and can be cancelled at any time
- Cancellation takes effect at the end of the current billing month
- The current month is not refunded once updates, backups or monitoring have started
- Unused support hours do not carry over or convert into refunds
SEO and ad campaigns
Search rankings and ad performance depend on Google, Meta and your competitors, so no specific position, traffic level or return can be guaranteed. Refunds are not given based on ranking or campaign results.
- Monthly SEO and ad management fees can be cancelled with notice before the next billing date
- Fees for a month already in progress are not refunded
- Ad spend is paid directly to Google or Meta and is subject to their terms. I don’t hold or refund ad budgets
Third-party costs
Premium themes, plugins, licences, hosting, domains and other software bought for your project are paid to the vendor. Their own refund policies apply, and I’ll help you request a refund from them where they allow it.
How to request a refund
Email developersaidul@gmail.com with your name, project or invoice number and the reason for the request.
- You’ll get a reply within one business day
- Approved refunds are issued within 10 business days to the original payment method
- Payment processor or bank transfer fees, where charged, may be deducted